MATTHEW E. HOLMES mholmes2007 [at] gmail.com 919-757-6669 (cell) 412 Wyndham Drive Fuquay-Varina, NC 27526 SUMMARY: 15 years diverse I.T. experience including strong software / web development, database development, system and network administration. 4 years USAF Intelligence; 3 years USAFR Communications and Computers. Strong work ethic, with a thirst for efficiency. Seeking full-time employment in software or web development, or another Information Technology discipline. KEY SKILLS: - Object-Oriented Software Application Development - Full SDLC: Iterative / Agile / Waterfall Models - Project Management / Service-Oriented Architecture - Web Site Development / Administration - Relational Database Design / Administration - System and Network Installation / Administration - User Interface Design / Process Automation TOOLS: - Languages: C#, VB.NET, ASP.NET, Visual Basic, ASP, SQL, PL/SQL, DHTML, JavaScript, XML, XSL, CSS, batch / shell scripts, WinBatch, eSuperScripting - Databases: SQL Server, Oracle, Access, PostgreSQL, MySQL - Other Tools: VMWare, TouchStar, Cisco PIX, Mi-Forms Designer, CVS, SourceSafe, Citrix EXPERIENCE: 10/07 - Present TELNET MARKETING GROUP, INC. - Raleigh, NC - Developed intelligent and dynamic sales agent applications with a Service-Oriented Architecture (SOA), using C# .NET web services and Windows system services, ASP .NET, T-SQL queries and stored procedures, TouchStar eSuperScripting and ASB. Dramatically increased user efficiency and productivity. - Routinely wrote advanced T-SQL queries and stored procedures to perform complex data analyses and operations in SQL Server. - Developed an automated report generating system using WinBatch, on a VMWare virtualized server. - Built an extensive I.T. Wiki containing an invaluable troubleshooting knowledgebase, process documentation, and reference materials. - Sole provider of all I.T. services, development, and support for a 100+ seat call center. - Administrated, maintained, procured, upgraded, and inventoried all electronic equipment in the company: servers, racks, network and telephony infrastructure, PC and thin client workstations, printers, and office phones. - Extensively trained and experienced in TouchStar predictive dialing software and Dialer hardware. - Researched, designed and proposed a VOIP system that could be integrated with the Dialer, for flexibility and significant long-term cost savings. - Architected and implemented remote telephone sales rep capability; set up dozens of sales agents to work from home. - Authored detailed technical reference documentation for non-technical remote (work-from-home) users. 3/03 - 10/07 HEALTH DECISIONS, INC. - Chapel Hill, NC Information Systems Developer - Developed, documented, tested, and supported clinical trial management software in an FDA-regulated environment utilizing VB, ASP, PL/SQL, VB.NET, JavaScript, Java, and WinBatch. - Managed numerous development projects through the full Software Development Life Cycle, using Agile methods. - Dramatically streamlined and enhanced business-essential Visual Basic application suite, reducing maintenance cost by 93% and improving the performance of data import routines by 99%. - Performed Oracle database design and administration functions. Routinely developed advanced SQL scripts and PL/SQL prodecures to perform complex database operations. - Proactively developed process automation tools utilizing multiple languages and platforms. - Developed powerful, filterable web-based reports using ASP, for internal and external customers. - Developed, implemented, deployed, and supported the Smart Pen(tm), a significant cutting-edge technology for entering and processing data using a "Digital Pen". Reduces time to receive and import study data from days to seconds. - Performed system, Oracle database, web, and network administration duties augmenting or on behalf of I.T. personnel. 4/01 - 5/02 XEROX CORPORATION - Webster, NY Configuration Manager; Software Developer - Developed process automation utilities using Visual Basic and XML, improving efficiency by 80%. - Configured and enhanced a custom CD autorun application in Macromedia Director. - Responsible for authoring, quality assurance, duplication and distribution of localized software CDs. 5/00 - 3/01 INFO DIRECTIONS, INC. - Victor, NY Intranet Web Developer - Developed a dynamic, database-driven corporate intranet web site from the ground up, utilizing ASP and SQL Server. - Built a web-based customer support and problem tracking application. Involved database design, and featured dynamic client-side content using XML, JavaScript, and DHTML. - Designed data-rich web interfaces; generated graphical layout prototypes. 8/98 - 7/01 UNITED STATES AIR FORCE RESERVES - Niagara Falls, NY Communications and Computers Specialist - Responsible for installation and maintenance of PC workstations and servers for the Base Communications Center. - Received 3 months of intensive training in System and Network Administration, PC and Network Hardware, batch file scripting, Novell NetWare, and Information Security. - Held a Secret security clearance for the duration of service in the USAFR. 8/98 - 5/00 ROCHESTER INSTITUTE OF TECHNOLOGY - Rochester, NY Senior Lab Assistant, I.T. Computer Labs - Tutored in Visual Basic, Dreamweaver, Fireworks, Director, Photoshop, Premiere, MS Office, HTML, and Linux. - Performed customer service, Windows NT account administration, PC hardware and software troubleshooting. 8/94 - 8/98 UNITED STATES AIR FORCE - Various locations Intelligence Systems, Network and Web Administrator; Target Intelligence Specialist - Built an award-winning secure Intelligence web site; one of the first such sites on the worldwide secure intranet Intelink. - Installed and administrated a base-wide LAN of 30+ PCs and Sun workstations, connected via encryption devices. - Developed advanced Excel spreadsheets and Access databases to manage massive classified product inventories. - Responsible for managing COMSEC material (cryptographic keys); included deployment, security, and destruction. - Highly trained in managing and protecting sensitive / classified information. - Held a Top Secret SCI security clearance for the duration of service in the USAF. - Awarded 2 Medals of Achievement, for superior performance. EDUCATION: - Bachelor of Science in Information Technology, Rochester Institute of Technology. Concentrated in System Administration, and Web Development / Multimedia. Graduated with honors. - Communications and Computers Technical Training, USAF; 480 hours, certificate + honors. - Target Intelligence Technical Training, USAF; 776 hours, certificate + honors. OTHER EXPERIENCE: - Developed a Windows Forms Application in C# .NET to perform comprehensive remote server monitoring, administration, and activity logging via UDP. - Programmed many Visual Basic utilities, including a popular tool for file and folder organization. - Developed and administrated personal web server, home network, and domain for over 11 years. References Available Upon Request Holmes_9d-2009_dev